What do you do when a client is unhappy with the services you provided or when a client is coming to you after being unhappy with another service provider?
This episode of Serve Scale Soar® is all about client struggles. We all have them, but what do you do? When we have clients that want something specific, it’s really important that we set clear expectations for them right away.
It takes open and honest communication, realistic expectations, and boundaries to ensure a great client relationship. It helps you build trust and really impress your clients so they want to work with you forever.
- Why you need to set clear expectations right away
- The benefits of setting expectations and overdelivering when possible
- How expectations build trust
- Tips for communicating with an unhappy client
- Why boundaries are important
- When refunds are appropriate
- How to communicate and ensure clients have a good experience
You will have struggles with clients, and you’ll have clients that have had struggles with other service providers. The important thing to remember is that there are things that we can do to fix the issues and wow them so that they build their trust back in service providers.
I hope this episode helped you with any struggle battles that you have with clients. If you have had struggles, I would love to hear what you did to solve them in my DMs on Instagram.
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Brandi Mowles is the host of the Serve Scale Soar® podcast which is a podcast dedicated to helping service-based entrepreneurs scale their online business to five-figure months so they can soar into six-figure years. Brandi is a wife, mom and in less than one year, created a six-figure business. Now she is spilling all her secrets so you can too.