Want to learn about a service that is going to be one of the most in-demand services that you can offer in 2023? It’s also one that you can charge top dollar for.
In this episode of Serve Scale Soar®, I sat down with my good friend, Shana, to talk all about becoming a community manager, what it is, and so much more. Community managers are so much more than virtual assistants. They can be a game changer, especially for high-ticket programs.
Shana is the community strategist behind many of the 7 & 8-figure brands you love. With more than a decade of experience, she’s been speaking about online communities since 2008.
She’s worked with industry leaders such as Stu McLaren, Jennifer Allwood, and Corinne Crabtree to help guide their community strategy and empower their community teams. As the founder of Community Cultivated, Shana helps online business owners keep their customers longer by creating an incredible community experience.
A Nashville native, Shana lives in the suburbs with her hubby and 4 kiddos. When she’s not knee-deep in community work, you’ll find her eating too much avocado and trying to sneak away for time on her paddleboard.
Connect with her each week on her podcast, Community Creators, where she delivers bite-sized episodes with proven strategies, actionable tactics, and innovative ideas that will increase your reach, retention, and revenue.
- The relationships you can build as a community manager
- The role of a community manager and how it’s different from a VA
- The ROIs that a community manager can provide
- The community manager’s role in high-ticket programs
- Tips for creating a positive experience for the people in the community
- The keys to retention
- Qualities of a good community manager
- Tips for revolving tough situations in the community
- Shana’s program and how she helps train community managers
- Why community management is a transferable skill
I hope you enjoyed this conversation with Shana! This is such a good service to offer because community management isn’t going anywhere. Even if platforms become irrelevant, there will still be a need for quality community management.
** This post may contain affiliate links which means I may receive a small commission at no additional cost to you if you use one of the links to purchase. This helps keep the podcast going and I only share products I have used, tested and love.”
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Brandi Mowles is the host of the Serve Scale Soar® podcast which is a podcast dedicated to helping service-based entrepreneurs scale their online business to five-figure months so they can soar into six-figure years. Brandi is a wife, mom and in less than one year, created a six-figure business. Now she is spilling all her secrets so you can too.